1. Dispatch Timeline
- Most orders are processed and dispatched within 2–5 working days from the date of order confirmation.
- Custom or made-to-order items may take longer depending on the product type and production requirements.
- In such cases, customers will be informed proactively.
2. Delivery Timeline
- Most orders are processed and dispatched within 2–5 working days from the date of order confirmation.
- Custom or made-to-order items may take longer depending on the product type and production requirements.
- In such cases, customers will be informed proactively.
3. Shipping Partners
- We work with leading courier services across India to ensure safe and timely delivery.
- Tracking details will be shared with customers once the order is dispatched.
4. Shipping Charges
- Standard shipping is free for prepaid orders above a certain threshold (as communicated during checkout).
- COD (Cash on Delivery) or urgent shipments may attract additional charges, which will be clearly visible during checkout.
5. Failed Deliveries / Re-attempts
- If a delivery fails due to customer unavailability or incorrect address, a re-attempt will be made by the courier.
- If the second attempt also fails, the order will be returned to our facility.
- In such cases, re-shipping will only be processed after customer confirmation and may include additional shipping charges.
